FAQs

Payment

We ask for a 50% non-refundable deposit upon the placing of any custom apparel order. Once an order is placed it cannot be cancelled. The balance is due once the order is ready for pick-up or shipping. We suggest paying the week before the scheduled delivery to avoid delays in shipping due to non-payment. Your order will not be sent until the remaining balance is paid in full. We accept payment via VISA, Mastercard, PayPal, or Interac e-Transfer.

Delivery

We calculate delivery dates once your order has been placed (i.e.. the exact styles, colours, sizes, and quantities have been submitted and the design has been approved by you) and your 50% non-refundable deposit has been paid.

Once both of these conditions are met, we guarantee delivery within 3 to 6 weeks depending on the time of year. All orders for Christmas delivery MUST be placed no later than October 31st for pickup in-store or shipping on December 15th. Orders placed in November will be delivered in January.

Pricing

Each price quoted includes a one-colour, one-location screen print. If you have additional print locations, or additional colours, we quote the added costs on a case-by-case basis. If you are using a transfer on your apparel and no screen print, $5.00 will be deducted from the quoted price.

Quantity discounts are cumulative based on all products getting the same design (size and colour) per order. For example, if you are ordering 25 tank tops and 25 t-shirts with the same design, the pricing will be based on 50 units.

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Don’t see what you want?

If you can’t find something you want on our site, it’s probably that you have a unique sense of style and need something more specialized. No problem, just get in touch and we’ll see what we can do.

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